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What is INCH Online.com?
INCH Online.com is a secure online help desk management solution that gives you instant, on demand remote control of your customer's PC across the Internet, without the need to pre-install software. Traditional methods of providing technical support, such as phone, email or on site visits can be limiting and time consuming for both the customer and the technician. To improve the customer experience, as well as increase your own productivity, moving beyond these traditional methods is essential. A help desk management solution like
INCH Online can consolidate your support activities by giving you a method to provide remote on demand pc technical support, as well as tracking your support sessions for better measurement of customer activity and overall return on investment.
INCH Online.com help desk management solution has an incident tracking feature which can record full customer call history. The technician can record the customer problem and the actions he has taken to resolve it.
The INCH Online.com technician can also view historical customer incident information such as past session information and outstanding incidents requiring attention. Each incident is time stamped with the open time, close time and duration of session.
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With INCH Online.com, you can:
- Provide hands-on support with direct control of your customers PC
- Upon receiving a phone call for help, simply log onto INCH Online.com and with your customers permission, gain temporary on demand PC remote control.
- The ability to see your customer's problem first hand allows you to resolve your customer's issues more quickly, your customer is satisfied faster and your technical team's productivity is improved.
- Comprehensively track all sessions and generate reports
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If required, you can use INCH Online to:
- Generate a report of customer incident history
- Expand geographical reach and customer base
- Reduce Cost, Increase Profits
- Provide off-site technical support without ever leaving the office.
- Alleviate the traditional legwork and costs of traveling to a customers premise to configure their PC for future remote access.
Participate in the growing market opportunity for delivering online, on
demand technical support services, by easily connecting to your
customers PC, with INCH Online help desk management solution.
No prospect or customer is out of reach.
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