How do we make it easy for end-users? The INCH Online Remote Access solution minimizes the end-users interaction to enable remote access with the use of a unique 'License Key'. There is no need to enter complete usernames and passwords, and the host names and host keys. They just need to enter a License Key, which is emailed to them from tech support. This also protects the main account information from end-users. How do Tech Support Personnel gain remote access to end-users? Download the 'Remote Support Viewer' and install it on the Users computer. The agent creates temporary licenses by clicking 'The support Technicians name' , and clicks 'run' to install 'Remote Support Host' ton the Customer PC. When the customer is connected, status becomes 'Active' in the Viewer. After selecting the required active license the agent has to click on the 'Connect' button to access the customer's computer. The User then has to "allow" the technician to share and take control of the users desktop. We know that security is important to you and have implemented the following measures to ensure INCH ONline provides you and your customer peace of mind.
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