Here's how it works: TECH page
Step 1: The end user goes to the INCHOnline.com support request page and types in a support request. The Web support request is then queued for the next available representative. With the end user's permission, the INCHOnline.com thin client is downloaded to the end user's device while the end user is in the Web queue. The representative then begins a remote support session with the end user.
Alternatively, the end user can move directly from a phone call with your representative to a INCHOnline.com remote support session. To do so, the representative provides the end user with the Web portal URL and a unique connection code to begin the remote-support session.
Step 2: Your INCHOnline.com representative can immediately diagnose, troubleshoot and resolve the incident using a variety of incident-resolution tools, including:
- Chat
- Remote Diagnostics
- File Transfer
- Reboot/Reconnect
- Remote Viewing/Control
- Team Collaboration
- Session Transfer
Step 3: At the end of the session, the end user immediately provides input on the support experience, enabling your organization to address session metrics and maintain a high standard of customer satisfaction and loyalty.
